I joined the European Customer Operations Center of Barcelona in 2001, the year of its foundation. During my long career, I’ve had the great opportunity to serve our major Italian customers by covering different operational positions in the organization.

I joined the European Customer Operations Center of Barcelona in 2001, the year of its foundation. During my long career, I’ve had the great opportunity to serve our major Italian customers by covering different operational positions in the organization.

I really enjoy working in such a multicultural environment. To be successful in our daily job, we constantly interact across different cultures, ways of thinking and behaviour, which contribute to my professional development and personal enrichment.

Over the years, I have been Team leader of the Italian Support Agreement group, a Business Service Specialist, a Trainer for newcomers and a member of some interdepartmental projects. In 2010 I was also rewarded as High Achiever of the year in Agilent.

This strong experience and knowledge has provided me with a global vision of the Agilent Business in the areas where we are involved in satisfying customers' needs daily. Since 2012, I have been a Trainer for the Customer Contact Program, an initiative that provides and enhances the critical skills people need to build an effective customer relationship.

All this has been possible thanks to Agilent's values and the teamwork – the base that drives us to build an effective and successful interaction with our customers. And according to our values of respect, trust and uncompromising integrity, I have both full autonomy and the support of my management, to make decisions intended to satisfy customers' needs and exceed their expectation. 

I'm also very proud of Agilent for the strategic vision to succeed, its customer-first culture, the focus on technological innovation, and our mission to help – through our customers – human advancement and to build a sustainable future.

I'm very excited about building my future at Agilent according on my strengths, abilities and experience, by facing new challenges and taking advantages of the continuous opportunities that Agilent offers.

For those about to start, I would say it's essential to show your motivation to learn, to clearly understand your objectives and goals, and also to ask your colleagues for help – they are experts! 

Starting in a new job without relevant experience, and coming from a different culture would have been challenging if Agilent hadn’t provided all the tools, the people and the circumstances to help me adapt rapidly to a professional, international business environment.

Starting in a new job without relevant experience, and coming from a different culture would have been challenging if Agilent hadn’t provided all the tools, the people and the circumstances to help me adapt rapidly to a professional, international business environment.

As Agilent’s HUB in Barcelona is a melting pot of many different cultures, the development I went through has not been only professional but also personally enriching. Growing responsibilities in a constantly changing environment through the years has made my stay in Agilent as exciting and challenging as the world around us. The way Agilent managed to deal with the economic downturn during last years is a good example of how a company can be making critical decisions and keeping the employees motivated at the same time. Whatever comes, I feel I am prepared for it.

A ‘best place to work for’ means – to me – a right balance between your professional and personal life: the opportunities and flexibility Agilent is offering to its employees is definitely one of the main reasons to keep on going.

Besides that, Agilent is a High-Tech company to be proud of: our instruments are used to improve the quality of our environment, they are used to control the quality of our food, they help developing medicines and, for a few years, they are used in cancer research.

To anyone joining Agilent, I would say be open minded and inspired by a constantly changing environment; be curious and eager to learn; be critical and not afraid to speak up in case you see space for improvements; be creative so you can inspire others. But most of all, remember that we are all working together to satisfy our customers’ needs. Being customer orientated in everything you do, on whatever level you are working, is key to being successful at Agilent.